These terms and conditions apply to all online purchases made online at Thing Thing (www.thingthing.co.nz)
Returns
If you are unhappy with your order, all full priced items can be returned or exchanged provided that they are in a new and saleable condition. All items must be returned within 14 days of dispatch. All items returned must be; unused, unaltered, unwashed and with all original tags and packaging included. Please ensure all items are fluff and hair free. Thing Thing reserves the right to refuse a return or refund if these requirements are not met, except as required by Consumer Guarantee Act 1993.
All full priced items returned will be eligible for a full refund of the purchase cost (all postage costs are non-refundable) or exchanged. Please allow 3-5 business days for us to process your return. Once complete, we will email you with details.
Please note we are unable to accept the return of the following items for hygiene reasons; hats, towels, cups and scrunchies.
The cost incurred for the return shipping of the item(s) to Thing Thing is the responsibility of the customer unless the item is faulty or incorrect.
Please return all items to the following address;
Exchange
We are happy to offer an exchange on all full priced items within 14 days of dispatch. If you would like to exchange your purchase please return the item and details on the return card included in your order. As part of our online system we are unable to exchange item(s) for those that are higher price point, so we will require you to place a new order and we will refund the original amount (excluding postage costs). Please note we only offer one exchange per order.
We do not hold any payment information on file so we are unable to charge an additional payment. In the instance where the item(s) you want to exchange are of a lower price point than the original order we will refund the difference.
All exchanges are based on availability at the time we receive your return.
Gift with purchase
Please find below terms and conditions for our gift with purchase. This includes an additional items that have been included in your order ie. Scrunchies or Caps
You can return any items in your order for exchange as per our returns policy, however if you choose to return your items for a refund you must return the gift with purchase. The gift with purchase must be returned new, unused, with tags attached in orginal packaging, or you will be charged for the value of the item.
If you choose not to return the gift with purchase we will deduct the value of the gift from your order value. If you return part of your order taking you under the free gift threshold you will also be charged for item if it is not returned.
Faulty Items
If you have a fault that is caused by wear and tear please email customercare@thingthing.co.nz. You must provide proof of purchase. All faulty returns must be purchased online at www.thingthing.co.nz within the last 30 days.
Cancel + Changes to Order
In order to process your order as soon as possible we are unable to cancel or make any changes to your order once it is confirmed. Please make sure your order is correct.
In the event of your order being cancelled we will deduct the handling cost of 5% from your order value.
Sale Items + Discount Codes + Flash Sales + Bundle Deals
All sale items and/ or items purchased that have been processed at a discounted price (whether this be an advertised sale price or have a discount code redeemed) are deemed final and will not be accepted for return or exchange.
Gift Cards
All gift cards are sent via an email link, a physical copy will not be supplied. The amounts available for a Gift Card range from $50 - $250
Gift Cards are non-refundable. If you make a payment using the Gift Card and then return the item for a refund, the refund will be processed back on to the Gift Card.
International Orders
You are welcome to return your full priced item(s) for a refund on the purchasing price (excluding postage). We are unable to provide an exchange or replacements on International orders.
SHIPPING
New Zealand
$5 shipping for orders $50 and under
Free shipping on all orders above $50.01 spend.
Australia
NZD$15.00 DHL Courier
Canada and United States
NZD$30 DHL Courier
Antigua & Barbuda, Aruba, Austria, Bahamas, Belgium, Bermuda, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, Poland, Portugal, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, U.S Minor Islands, Virgin Island (British) and Virgin Islands (U.S)
NZD$60 DHL Courier
Rest of the world (Not listed above)
NZD$100.00 DHL Courier
We are sorry but we are unable to ship to the United Kingdom due to Brexit Tax Laws
The Thing Thing team will dispatch your order as soon as possible. An email confirmation will be sent once your item has been shipped, this will include a trackable link.
DISPATCH
North Island Deliveries please allow 1-3 working days
South Island Deliveries please allow 3-4 working days
Australian / international parcels will arrive within 12 working days, if you have any issues or concerns please email customercare@thingthing.co.nz. Please note worldwide delays can be caused due to Covid factors.
INTERNATIONAL CUSTOM CHARGES
Orders shipped overseas may be subjected to international custom and import fees (ie. VAT, duties and clearing fees). The Comfort Club takes no responsibility in payment of these charges. Please check with your local governmental office for further information relating charges in your location. Custom clearance procedures can cause unforeseen delays to original delivery time frames
